Shipping policy
SHIPPING POLICY / POLÍTICA DE ENVÍOS
Last updated: August 2026
1. Order Processing
All orders are processed within 3 business days (Monday to Friday, excluding public holidays) from the moment payment is confirmed.
You will receive an email confirmation when your order has been placed, and a second notification with tracking information once your order has been shipped.
During promotional periods or high-demand seasons, processing times may occasionally be extended. If a significant delay occurs, we will notify you by email.
2. Shipping Times
Once your order has been shipped, estimated delivery times are approximately 9 business days, depending on your location and local postal services.
Total estimated time from order to delivery: 12 business days (3 processing + 9 shipping).
These are estimates, not guarantees. Actual delivery times may vary due to factors beyond our control, including customs processing, local postal service delays, adverse weather conditions, or force majeure events.
| Region | Estimated shipping time |
|---|---|
| Spain | 7–12 business days |
| European Union / EEA | 7–12 business days |
| United Kingdom | 9–14 business days |
| United States & Canada | 9–15 business days |
| Australia & New Zealand | 12–18 business days |
| Japan & East Asia | 9–15 business days |
| Latin America | 12–20 business days |
| Rest of the world | 12–25 business days |
(Business days exclude weekends and public holidays in both the country of origin and the destination country.)
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. The final shipping cost will be displayed before you confirm your purchase.
We may offer free shipping promotions from time to time. Conditions for free shipping will be clearly stated at the point of sale.
4. Order Tracking
Once your order is shipped, you will receive a tracking number by email. You can use this number to monitor the status of your shipment through the carrier's website.
Please allow 2–5 business days after receiving the tracking number for tracking information to become active in the carrier's system.
If your tracking information has not updated for more than 10 business days, please contact us at min93tv@gmail.com with your order number and we will investigate.
5. Customs, Duties & Taxes
5.1 European Union / EEA
For orders shipped to EU/EEA countries, applicable VAT is included at checkout where required under EU e-commerce VAT regulations (Import One-Stop Shop — IOSS). In most cases, you will not be charged additional customs duties or taxes upon delivery for orders within the IOSS thresholds.
5.2 United Kingdom
Orders shipped to the UK may be subject to import VAT and customs duties. These charges are determined by HM Revenue & Customs (HMRC) and are the responsibility of the recipient. We are not able to predict the exact amount, as it depends on the product classification and declared value.
5.3 United States & Canada
Orders shipped to the US or Canada may be subject to customs duties, import taxes, or brokerage fees. These charges are imposed by the destination country's customs authority and are the responsibility of the recipient.
5.4 Australia
Orders shipped to Australia with a value at or below AUD 1,000 are subject to GST, which is collected at checkout where applicable. Orders exceeding AUD 1,000 may incur additional customs duties, processed by Australian Border Force upon arrival.
5.5 Japan
Orders shipped to Japan may be subject to consumption tax (消費税) and customs duties. These are assessed by Japan Customs and are the responsibility of the recipient.
5.6 All Other Countries
For all other destinations, the recipient is responsible for any import duties, customs fees, or local taxes imposed by their country's authorities. These charges are not included in our product prices or shipping costs and are beyond our control.
We strongly recommend that you check your country's import regulations and customs policies before placing an order to avoid unexpected charges upon delivery.
6. Delivery Issues
6.1 Undelivered Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for any additional shipping costs required to reship the order.
If a package is returned as undeliverable due to our error, we will reship at no additional cost.
6.2 Lost Packages
If your order has not arrived within 30 business days from the shipping date, please contact us at min93tv@gmail.com. We will open an investigation with the carrier. If the package is confirmed lost, we will offer you a full refund or a free reshipment, at your choice.
6.3 Damaged Packages
If your package arrives visibly damaged, please:
- Document the damage with photographs before opening the package.
- Contact us within 48 hours of delivery at min93tv@gmail.com with your order number and photos.
- We will arrange a replacement or full refund as applicable.
7. Shipping Restrictions
We currently ship worldwide. However, we reserve the right to refuse or cancel orders to destinations where shipping is restricted by law, international sanctions, or where reliable delivery cannot be guaranteed.
If we are unable to ship to your location, we will notify you and issue a full refund.
8. Address Accuracy
The customer is responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
If you notice an error in your shipping address after placing your order, contact us as soon as possible at min93tv@gmail.com. We will make every effort to update the address before the order is shipped, but cannot guarantee changes once the order has entered the fulfillment process.
9. Contact
For any questions regarding shipping, delivery, or your order status:
Email: min93tv@gmail.com