Refund policy

RETURN & REFUND POLICY / POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS

Last updated: August 2026

1. General Return Policy (Worldwide)

We offer a 15 calendar day return window from the date you receive your item. This applies to all customers regardless of location.

To be eligible for a return, the item must be:

  • Unused and in the same condition as received.
  • With all original tags and packaging.
  • Accompanied by proof of purchase (order confirmation or receipt).

To initiate a return, contact us at min93tv@gmail.com with your order number. We will confirm acceptance and provide return instructions. Items sent back without prior return authorization will not be accepted.

Return shipping costs are borne by the customer, unless the product is defective, damaged, or the wrong item was sent — in which case we cover return shipping.

2. Defective Products & Shipping Errors

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at min93tv@gmail.com so we can resolve the issue.

As the seller, we are responsible for product conformity. Your statutory warranty rights depend on your country of residence (see Section 6 below).

3. Exceptions to the Right of Return

The following products are excluded from the general return policy and, where applicable, from statutory withdrawal rights:

  • Custom-made or personalized products manufactured to the customer's specifications.
  • Sealed goods that have been opened after delivery and are not suitable for return due to health or hygiene reasons.
  • Perishable goods or goods that deteriorate rapidly.
  • Sealed audio, video, or software recordings that have been unsealed after delivery.

Products purchased on sale or at a discount ARE eligible for return under the same conditions as full-price items, in accordance with applicable consumer law.

4. Exchanges

The fastest way to get the right product is to return the original item and place a new order once the return is processed.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method within 14 calendar days from the date we receive your return communication. We may withhold the refund until we have received the returned goods or until you provide proof of shipment, whichever comes first.

Please allow additional time for your bank or payment provider to process the refund.

If more than 14 calendar days have passed since refund approval without receiving the credit, contact us at min93tv@gmail.com.

6. Your Regional Statutory Rights

The general policy above applies worldwide. In addition, customers in the following regions have specific statutory rights that cannot be waived or reduced by this policy. Where local law grants you greater rights, those rights prevail.

6.1 European Union / European Economic Area (EU/EEA)

Under EU Directive 2011/83/EU (and its national transpositions), you have the right to withdraw from any online purchase within 14 calendar days from receipt, without giving any reason. Our 15-day policy exceeds this minimum.

  • Legal guarantee: Products must conform to the contract of sale. EU law provides a minimum 2-year guarantee for lack of conformity. Some Member States extend this period (e.g., Spain: 3 years for products purchased from 1 January 2022 onward).
  • Refund deadline: We must process refunds within 14 calendar days of receiving your withdrawal notice.
  • Withdrawal form: A model withdrawal form is provided at the end of this policy.

6.2 United Kingdom

Under the Consumer Contracts (Information, Cancellation and Extra Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from receipt, without giving any reason. Our 15-day policy exceeds this minimum.

  • Legal guarantee: Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described. You have a 30-day short-term right to reject faulty goods for a full refund, and additional repair/replacement rights for up to 6 years from delivery.
  • Refund deadline: We must process refunds within 14 calendar days.

6.3 United States

There is no federal right of return for online purchases in the U.S. However, we voluntarily extend our 15-day return policy to all U.S. customers. Some states may provide additional protections. As required by the FTC, we honor the return terms stated in this policy.

6.4 Canada

Online purchase return rights vary by province. Several provinces grant cooling-off periods for internet sales (e.g., Ontario: 7 days under the Consumer Protection Act). Our 15-day policy exceeds these minimums where they apply.

6.5 Australia

Under the Australian Consumer Law (ACL), you have strong consumer guarantee rights. Products must be of acceptable quality, fit for purpose, and match their description. If a product has a major failure, you are entitled to a refund or replacement regardless of this return policy. For minor failures, we may choose to repair the product. These guarantees apply for a reasonable period depending on the type of product and cannot be excluded.

6.6 Japan

Under the Act on Specified Commercial Transactions (特定商取引法), consumers have a cooling-off period of 8 days for certain types of sales. Our 15-day policy exceeds this minimum. Products must conform to their description and be free from defects.

6.7 All Other Countries

If you reside in a country not listed above, our 15-day return policy applies in full. If your local consumer protection laws grant you additional or greater rights, those statutory rights are not affected by this policy and will prevail.

7. Contact

For any questions regarding returns, refunds, or your consumer rights:

Email: min93tv@gmail.com Return address: c/acera de guerrita n2 1b Cordoba

8. Model Withdrawal Form (EU/EEA & UK)

(In accordance with applicable consumer regulations, we provide the following model withdrawal form. Please complete and return this form only if you wish to withdraw from the contract.)

To: Puppular Doggy, min93tv@gmail.com

I hereby give notice that I withdraw from the contract of sale of the following goods:

  • Product(s): _______________
  • Order number: _______________
  • Date of receipt: _______________
  • Consumer name: _______________
  • Consumer address: _______________
  • Signature (if sent on paper): _______________
  • Date: _______________